FAQs


FREQUENTLY ASKED QUESTIONS


1. How do I order?

You can order items securely through our online shopping cart with your credit card or e-check using paypal. back to top


2. How are online payments processed?

All orders placed alisonrose.com are managed and collected securely by Paypal. We DO NOT keep any credit card information on file. back to top


3. How long does it take to receive my order?

Orders are usually shipped within 3-5 business days from the purchase date, unless back ordered. All Domestic orders are sent via USPS mail which ships in 3-5 business days. Please allow extra time for international orders. back to top


4. How much is shipping?

Shipping is $5 for all Domestic orders. International orders are $6. back to top


5. Do you do custom orders?

Yes we do! We love doing custom orders. We can make anything from a custom wallet to custom tees for your youth group, soccer team, band, etc. See our Custom section for more details. back to top


6. What is your refund & return policy?

If you are unhappy with any of your purchases, return the item in perfect condition (not worn or washed) within 4 days for a refund (less shipping costs). If you ever have troubles with any item we will do our best to remedy the issue as quick as possible. back to top


7. Are your wallets durable?

Every wallet at alisonrose is handmade by us! We pride ourselves in the quality and craftsmanship of each piece. The fabrics we choose for the wallets are all very durable and many times we reinforce the stability using interfacing. We take time to make sure each stitch is solid and each corner is super strong. back to top


8. What are your washing and care instructions for all shirts?

Our women's tees are made using Bella, Alternative Apparel and American Apparel. Our mens tees are printed on Canvas, Alternative Apparel, and American Apparel. For one-of-a-kind t-shirts we suggest the gentle cycle and line drying. For our printed t-shirts we suggest washing them inside out to preserve the images life and line drying to avoid shrinkage. Also be careful to avoid a hot iron directly on the image when pressing. back to top


9. I'm not sure what size tee to get, do you have a sizing chart?

All items feature a size chart specific to the item, available to view as one of the image views. back to top


10. Can I buy your items in stores?

Yes, our items are available at: Wholly Craft 3169 N. High St Columbus,OH 43202   Wexner Center Store 1871 North High Street Columbus, Ohio 43210-1393   Pursuit 1572 North High Street Columbus Ohio 43201   Cornersmiths 1 South High Street Canal Winchester, Ohio 43110 (614)834-9725   Celebrate Local Easton Shopping Center 4030 The Strand E Columbus, OH 43219 (614) 245-0241   back to top


11.I own a shop. Do you sell wholesale ?

Yes, for more information, including our current catalog and an order form, contact us at info AT alisonrose.com. back to top